As the Intranet Curator you will be the primary owner of the technology and content that connects our business. Just as a museum curator's job is part technical, part creative and part personal, so too is the job of running a successful intranet. Day-to-day, you will coordinate with leaders across the organization, project manage a steady drumbeat of engaging news, maintain the intranet’s visual design, work with site owners and content contributors across the organization, monitor analytics to gauge what content is working, and hold the keys to the intranet’s core administration. Most importantly, you will build your company’s “virtual headquarters”, a place that connects employees, keeps your organization transparent, and engages all employees in what matters most.

Responsibilities

Maintain the intranet’s central administration: Being a curator for our Igloo intranet is easy and doesn’t require technical skills. As the intranet manager, you will have the ability to edit and create content, send newsletters, manage user access, maintain branding and design, and determine what content is front page news.

Chair the intranet governance committee: You will regularly coordinate activities across the intranet governance committee, a cross-functional group across HR, IT, Marketing, Legal, Operations, and our leadership, to review how internal communications are meeting objectives.

Monitor analytics and prune content: Intranets fail when they become content dumping grounds. You will use embedded analytics to understand what content is thriving, what needs to be removed, and what is in demand but does not exist.

Project manage the intranet content calendar: To keep the intranet thriving, you will manage a continuous drumbeat of content that ranges from the necessary and strategic to fun and culture-building.

Train and coach content creators and site administrators: Managing an intranet takes a village, so you will work with contributors across the organization and oversee what gets authored to ensure their content is up to date and that they are aligned with the overall intranet strategy.

Help make our leaders better communicators: You will work with leadership, occasionally ghostwriting, to not only ensure their messages heard and top of mind for employees but also interesting, relevant, and engaging.

Champion the intranet cause and keep it focused: As the intranet manager, you are the intranet’s primary ambassador and will continuously focus the organization on the intranet’s purpose: to connect and align the business!

Actively seek feedback from both users and key stakeholders: You’ll run focus groups and surveys with users and work closely with key stakeholders (especially leadership, HR, IT) to ensure their voices are represented.

Qualifications

Comfort with contemporary web-based technology: You have 2 years deploying internal communications or managing a web-based technology like an intranet.

Strategic acumen: You can understand the big picture and align with the organizational strategy so the intranet can be a digital representation of our culture and strategy.

Excellent organizational coordination skills: You’re comfortable corralling key leaders and convincing them to invest time in internal communications.

Project management: You’re organized and can plan well in advance to keep the intranet’s content humming.

Excellent verbal & written communication skills: You’re a good writer. You can both tell emotive stories and deliver succinct strategic communications.

An eye for graphic design: You can pick visual elements that make the enhance the appearance of the intranet.

You don’t need to be a coder: Our intranet technology uses point-and-click administration so you don’t need a technical background and will have little reliance on IT.